Return Policy

EdealPal.com aims to ensure that every customer is 100% satisfied. Your purchases are protected by the following two warranties:

1) EdealPal.com's 30 days store money back guarantee---If customers are not satisfied with the product, they can return the purchase to EdealPal.com within 30 days of receipt for an exchange or a refund.

2) Manufacturer product warranty -- many of the products available through EdealPal.com are covered by Manufacturers' Warranties. You can contact us to return your product for exchange in warranty period.

3) Order wrong product ---If you order wrong product and request for the exchange, we will not reimburse the return shipping and you will pay the shipping charge from us to you.

4) Defective product ---It is your responsibility to ship defective product back to us for a new replacement, and we will pay the shipping charge from us to you.

5) Refuse exchange ---we reserve the right to refuse any exchange, credit or refund if we feel that the return policy is being abused.

To help secure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandise. You may return your purchase within 30 days of receipt for an exchange or a refund. All items returned for a refund are subject to a 15% restocking fee.

*Returned goods must be in the same condition that you received them in. Used products are non-refundable. EdealPal.com has the right to refuse products that are returned to us in used condition. All items must be 100% complete, original packaging, including all manuals, cables, accessories,components and original labels. Incomplete returns will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. **Please note that all related fees (Original shipping & return shipping fees) are NON-REFUNDABLE for all products. Shipping fee is a fee that is paid to the shipping carrier, not to EdealPal.com, therefore all shipping fees are NON-REFUNDABLE.

How to make a return

1.Please send an email to submit your RMA and Merchandise Return Form request. You will receive an RMA number and Merchandise Return Form. Please include display the RMA number prominently on your package and include the form with your package. All Packages received without the correct or proper RMA numbers clearly marked on them will be refused and returned to the original sender. NO EXCEPTIONS! A RMA number is valid for 15 days.
2.Wrap the package carefully. All returned products must be in original condition and packaging. If a promotional free item came with the product, that must be returned as well; otherwise, additional charges may be applied.
3.Upon receipt, EdealPal.com will process your return/exchange within 3 business days.
4.We'll notify you via e-mail of your refund once we've received and processed the returned item.

Problems With Your Order

An Item Is Missing: You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions please feel free to contact us.

My Order Didn't Arrive: Orders shipped through USPS can be tracked. We will send you tracking number when the item has been shipped out. If you do not receive your tracking number,please feel free to contact us.

An Item Is Damaged or Defective: Your satisfaction is our number one priority. Please contact us immediately if your EdealPal.com purchase arrives in defective or damaged condition. Items that arrive in defective or damaged condition will be replaced immediately.